Refund policy

Last Updated: September 28, 2026

Thank you for shopping with FODZYME. We want every order to be handled clearly and fairly. This Return & Refund Policy explains the conditions and procedures for returns, refunds, and order cancellations.

1. Return Period

Return or refund requests must be submitted within 30 days of the delivery date, unless otherwise stated for a specific product or order.

The applicable return period is based on the delivery date shown by the shipping carrier.

2. Eligible Returns

To be eligible for a return, products should generally meet the following conditions:

  • The product is unopened and unused.
  • The product remains in its original packaging.
  • The product is in resalable condition.
  • The return request is submitted within the applicable return period.
  • Proof of purchase or a valid order number can be provided.

For hygiene and product-handling reasons, opened or used products may not be eligible for a standard return unless the item arrived damaged, defective, or incorrect.

3. First-Order Refund Requests

For eligible first-order purchases made directly through the applicable FODZYME online store, customers may request a refund within 30 days of delivery.

Where applicable, the refund will cover the eligible product purchase amount.

Original shipping charges, customs charges, duties, taxes, or other non-product charges may not be refundable.

4. Subsequent Orders

For orders placed after the initial purchase, returns may be accepted when the product is unopened, unused, and in its original condition, provided that the request is submitted within 30 days of delivery.

Once the returned product has been received and reviewed, an eligible refund will be issued to the original payment method.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incorrect, or materially different from the item ordered, please contact customer support as soon as reasonably possible.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the product and packaging, when applicable
  • Any relevant delivery information

We will review the information and determine the appropriate resolution, which may include a replacement, refund, or other suitable solution.

6. Non-Returnable Items

The following items may not be eligible for return:

  • Opened or used products
  • Products that are not in their original condition
  • Products returned after the applicable return period
  • Products purchased from unauthorized sellers or third-party marketplaces
  • Items specifically identified as non-returnable at the time of purchase

Certain exclusions may vary according to applicable consumer protection laws.

7. How to Request a Return or Refund

To request a return or refund, please contact FODZYME Customer Support using the contact information provided on the website.

Please include your:

Order Number
Full Name
Email Address Used for the Order
Reason for the Request

Do not send products back before receiving return instructions.

8. Return Shipping

When a return is required because a customer has changed their mind or ordered an incorrect item, the customer may be responsible for applicable return shipping costs.

If the return is related to an incorrect, damaged, or defective item, FODZYME may provide return instructions or otherwise determine the appropriate shipping arrangement.

Return shipping costs are not refundable unless required by applicable law or otherwise stated by FODZYME.

9. Refund Processing

Once an eligible return has been received and reviewed, approved refunds will generally be processed within 2–5 business days.

Refunds are issued to the original payment method used for the purchase.

After the refund has been processed, the time required for the funds to appear in your account may vary depending on your payment provider, bank, or card issuer.

10. Refund Amount

Approved refunds generally apply to the eligible product purchase price.

The following amounts may not be refundable:

  • Original shipping charges
  • Customs duties
  • Import fees
  • Taxes where applicable
  • Return shipping costs, when the customer is responsible for the return

Any refund will be handled in accordance with the applicable order terms and local consumer protection requirements.

11. Order Cancellations

Customers may request cancellation before an order enters fulfillment.

Cancellation requests cannot always be guaranteed because orders may begin processing shortly after purchase.

Once an order has been shipped, it may no longer be possible to cancel the order. In such cases, the order may be handled according to the applicable return and refund terms.

12. Returned-to-Sender Packages

If a shipment is returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, or another delivery issue, FODZYME may contact the customer regarding available options.

Depending on the circumstances, the customer may be responsible for applicable additional shipping costs.

13. Subscription Orders

If your purchase is part of a subscription, cancellation or shipment-management requests should be submitted before the applicable order enters fulfillment.

Subscription orders that have already entered fulfillment may be subject to the standard return and refund terms described in this policy.

14. Third-Party Purchases

Products purchased through third-party retailers, marketplaces, or unauthorized sellers are subject to the return and refund policy of the seller from which the purchase was made.

Please contact the original seller directly for assistance with those orders.

15. Changes to This Policy

FODZYME may update this Return & Refund Policy from time to time to reflect changes in our store operations, products, or applicable requirements.

The latest version will be published on this page with the updated date.